01 Service Components
Real-time status of CHAIRSIDE's core service components. Status is updated as conditions change.
UPTIME PERCENTAGES REFLECT TRAILING 30-DAY AVAILABILITY
02 Our Approach
CHAIRSIDE practices serve patients every business day, and downtime affects real clinical workflows. We treat reliability as a core feature, not an afterthought.
Continuous Monitoring
Every component of the CHAIRSIDE platform is monitored continuously. Automated health checks run against application endpoints, database connections, authentication services, and integration partners. When a check fails or a metric crosses an alert threshold, our on-call engineering team is paged automatically.
Redundant Infrastructure
Critical components run with redundancy across multiple availability zones, so the failure of any single component does not result in customer-facing downtime. Database backups are taken continuously and retained for the duration required by HIPAA and our subscription agreements.
Defense in Depth
Security and availability work together. Rate limiting, anomaly detection, and access controls protect the platform from both abuse and accidental disruption. Suspicious access patterns trigger automatic protective measures.
03 Uptime & Availability
CHAIRSIDE targets the following availability levels:
- Web application and API: 99.9% monthly uptime target
- PMS data sync and AI processing: 99.5% monthly uptime target
- Scheduled maintenance windows: Excluded from uptime calculations and announced in advance
Customer-specific Service Level Agreements (SLAs) are defined in your signed CHAIRSIDE SaaS Subscription Agreement and may include service credit terms for sustained availability impacts.
04 Recent Incidents
Past incidents are recorded here for transparency, including root cause analysis once incidents are fully resolved.
When incidents do occur, they will appear here with timeline, impact, root cause, and remediation. Customers also receive direct email notification.
05 Scheduled Maintenance
Routine maintenance is performed during low-traffic periods. We aim to minimize customer impact and announce maintenance windows in advance whenever possible.
Standard Maintenance Window
Sundays, 2:00 AM – 6:00 AM Mountain Time (MT). Most maintenance is non-disruptive. Service-impacting maintenance is announced at least 72 hours in advance via email and posted here.
Upcoming Maintenance
No maintenance currently scheduled.
06 Incident Communication
During an active incident, we communicate as follows:
- Initial detection: The status of affected components is updated on this page within 15 minutes of confirmed impact.
- Customer notification: Practices using the affected components receive an email update within 30 minutes of confirmed impact.
- Ongoing updates: Status updates are posted at least every 60 minutes during an active incident.
- Resolution: Incidents are marked resolved only after the impact is verified to be cleared.
- Post-incident review: A root cause summary is published within 5 business days of resolution for any incident affecting paying customers.
07 Stay Informed
Subscribed practices automatically receive incident notifications at the contact email on file. Practice administrators can manage notification preferences from within the CHAIRSIDE platform.
08 Report an Issue
Experiencing a problem that's not reflected on this page? We want to know.
- For subscribed practices: Use the in-app support channel for the fastest response.
- For everyone else: Email support@bit9itsolutions.com with details of what you're seeing.
- Suspected security incident: Email support@bit9itsolutions.com with the subject line "Security Incident" for priority review.